Terms of Service

1. Company Information

These terms apply to services provided by:

• Company Name: cartoupoqp B.V.
• Registration Number: 28573496
• VAT Number: NL237598641B105
• Registered Address: Molenweg 114, 4814 HL Breda, North Brabant, Netherlands
• Contact Email: legal@cartoupoqp.top
• Phone: +31 102885678

2. Acceptance of Terms

By using our services, making a booking, or accessing our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

3. Services Provided

cartoupoqp provides travel planning and booking services, including but not limited to:

• Custom European tour planning and consultation
• Accommodation booking and management
• Transportation arrangement coordination
• Group travel planning services
• Travel consultation and advisory services
• 24/7 customer support during travel periods

4. Booking and Payment Terms

4.1 Booking Process

• All bookings are subject to availability and confirmation
• A booking is confirmed only upon receipt of our written confirmation
• We reserve the right to decline any booking at our discretion
• All prices are quoted in Euros (EUR) unless otherwise specified

4.2 Payment Terms

• Planning fees are due upon booking confirmation
• Travel costs require a deposit as specified in your booking confirmation
• Full payment is required 30 days before travel departure
• Late payment may result in booking cancellation
• We accept major credit cards and bank transfers

4.3 Pricing

• All prices include applicable VAT where required
• Prices are subject to change until booking is confirmed
• Additional costs may apply for changes or special requests
• Currency fluctuations may affect final pricing for international services

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• More than 60 days before travel: Full refund minus €100 administrative fee
• 31-60 days before travel: 75% refund of travel costs, planning fees non-refundable
• 15-30 days before travel: 50% refund of travel costs, planning fees non-refundable
• Less than 15 days before travel: No refund, all fees non-refundable

5.2 cartoupoqp Cancellations

In the unlikely event that we must cancel your trip due to circumstances beyond our control, we will provide a full refund or offer alternative arrangements of equal value.

5.3 Force Majeure

We are not liable for cancellations or changes due to force majeure events including but not limited to natural disasters, war, terrorism, pandemic, government restrictions, or other circumstances beyond our reasonable control.

6. Travel Documentation and Requirements

6.1 Customer Responsibilities

• Ensure valid passports and necessary visas are obtained
• Verify health and vaccination requirements for destinations
• Obtain appropriate travel insurance coverage
• Provide accurate personal information for bookings
• Comply with all local laws and regulations during travel

6.2 Our Role

• We provide guidance on documentation requirements
• We are not responsible for denied entry due to inadequate documentation
• We strongly recommend comprehensive travel insurance
• We assist with travel documentation but are not liable for errors or omissions

7. Limitation of Liability

7.1 Service Limitations

Our liability is limited to the planning fees paid to cartoupoqp. We are not liable for:

• Actions or omissions of third-party service providers
• Flight delays, cancellations, or schedule changes
• Hotel overbooking or service issues
• Lost, stolen, or damaged luggage or personal items
• Medical emergencies or health issues during travel
• Personal injury or accidents during travel

7.2 Maximum Liability

In no event shall our total liability exceed the amount of planning fees paid to cartoupoqp for the specific booking in question.

7.3 Third-Party Services

We act as intermediary for third-party services. The terms and conditions of hotels, airlines, and other service providers apply to their respective services.

8. Customer Obligations

8.1 Conduct

Customers must:

• Behave respectfully towards staff and other travellers
• Follow all safety instructions and guidelines
• Respect local customs and cultural norms
• Comply with all applicable laws and regulations

8.2 Information Accuracy

Customers are responsible for providing accurate and complete information including names, dates of birth, passport details, and special requirements.

9. Changes and Modifications

9.1 Customer-Requested Changes

• Changes to confirmed bookings may incur additional fees
• Availability is not guaranteed for requested changes
• Price differences for changes are the customer's responsibility
• Changes within 30 days of travel may not be possible

9.2 Supplier-Initiated Changes

We will notify customers immediately of any changes initiated by service providers and work to find suitable alternatives.

10. Travel Insurance

We strongly recommend that all customers purchase comprehensive travel insurance covering:

• Trip cancellation and interruption
• Medical expenses and emergency evacuation
• Baggage loss and delay
• Personal liability coverage

Travel insurance is not included in our services unless specifically stated.

11. Intellectual Property

11.1 Our Content

All content on our website, including text, images, logos, and itineraries, is protected by copyright and other intellectual property laws.

11.2 Usage Rights

You may use our website for personal, non-commercial purposes only. Commercial use requires written permission.

12. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR). Please review our Privacy Policy for detailed information.

13. Communication

13.1 Official Communications

Official communications will be sent to the email address provided during booking. You are responsible for monitoring your email and updating contact information.

13.2 Emergency Contact

Our emergency contact number +31 102885678 is available 24/7 during your travel period.

14. Dispute Resolution

14.1 Complaint Process

If you have a complaint:

1. Contact us immediately at support@cartoupoqp.top
2. Provide detailed information about the issue
3. We will investigate and respond within 10 business days
4. If unresolved, you may escalate to alternative dispute resolution

14.2 Governing Law

These terms are governed by Dutch law. Any disputes will be subject to the exclusive jurisdiction of the courts of the Netherlands.

14.3 Alternative Dispute Resolution

Before pursuing legal action, we encourage resolution through mediation or arbitration in accordance with Dutch arbitration rules.

15. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters and extreme weather
• War, terrorism, or civil unrest
• Government actions or travel restrictions
• Pandemic or health emergencies
• Strikes or labour disputes
• Technical failures or cyber attacks

16. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between you and cartoupoqp.

18. Changes to Terms

We may update these terms from time to time. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of revised terms.

19. Contact Information

For questions about these terms or our services, please contact us:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.